Politique d'expédition

DOMESTIC AND INTERNATIONAL SHIPPING POLICY

We try our best to ship all packages within 24 hours of receipt of the order from our logistic warehouse location from our seamstresses (excluding weekends and holidays). If you need to receive your order quickly, please select the express shipping instead of the friendly shipping. However, keep in mind, it takes 6 weeks before shipping your pre-order item.

DUTIES AND TAXES

 All of our orders are dispatched from Switzerland where our brand is based.

The duties and taxes are not included in our price – you only pay for the products and shipping rates. Depending on your order’s declared value and the address of you shipping country – the custom will let you know if there’s some additional fees. Only for Switzerland, the duties and taxes are included. 

We are unable to falsify the prices of our items on customs forms or mark international purchases as gifts. Any duties or taxes levied are at the whims of your country of residence and are out of our control.

If you have any question, please ask us at contact@shopbalou.com.

MISSING PACKAGES

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 days, please notify the carrier directly in order to file a claim and launch an investigation.

Please email contact@shopbalou.com so we can help you with the investigation and talk directly to UPS.