If you wish to return or exchange your order – please email us at contact@shopbalou.com and we will send you the return address. We do not cover the returns / exchange fees.


We offer returns for items in new and unworn condition within 15 days of fulfillment. Refunds are processed within 7-10 business days of our receipt of your return. You will receive an email notification when your refund is complete.


We must receive your return within 15 days from the fulfillment date. We cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for your return and insure your package appropriately.

Customer pays for and arranges all international return shipping. 

Balou is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agencies. 

For help or questions about a return please contact us at contact@shopbalou.com anytime.




We're so sorry for any inconvenience incurred from an unaccepted return. We are only able to accept returns in new, unworn condition. All returns must be received back in salable condition, free of wear, alteration, and damage.

When trying on clothing, please be mindful to avoid any contact with makeup, pet hair, etc. so that each piece is returned in the condition in which you received it.

If you receive an item in imperfect condition, please contact us at contact@shopbalou.com to alert us so we can make it right.




We're happy to make return arrangements for items received as gifts. Once we receive the return we will issue you an e-gift card to your email. The gift card will not expire. We do not offer refunds for items received as gifts.